Return & Refund Policy

Last updated: May 10, 2026

At Fairsight, we want you to feel confident in your purchase. If you are not completely satisfied, you may return your item within 30 days of delivery for a full refund, subject to the terms below.

Eligibility

• Items must be returned within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in resellable condition.
• Proof of purchase (order confirmation email or packing slip) is required.

How to Initiate a Return

Contact us at hello@vivaharbor.com with your order number and reason for return. We will provide return instructions within 1–2 business days.

Return Shipping

Customers are responsible for return shipping costs. We recommend a trackable shipping method.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5–7 business days to your original payment method.

Non-Returnable Items

• Items returned after 30 days from delivery.
• Items that have been used or damaged by the customer.
• Items not in their original packaging.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days at hello@vivaharbor.com with photos. We will arrange a replacement or full refund at no additional cost.

Contact Us

Email: hello@vivaharbor.com